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Terms of Service

Please read these Terms of Service carefully before using our Site and Services.
Effective Date: . Last Updated: .

Welcome to Core Natives! These Terms of Service ("Terms") govern your access to and use of the Core Natives website located at https://corenatives.com/en/ (the "Site") and all related services, including event planning, travel arrangement, MICE organization, and other associated services (collectively, the "Services") offered by Core Natives ("Core Natives," "we," "us," or "our").

By accessing or using our Site and Services, you agree to be bound by these Terms and our Privacy Policy (available at https://corenatives.com/en/privacy.html), which is incorporated herein by reference. If you do not agree to all of these Terms, do not access or use our Site or Services. These Terms constitute a legally binding agreement between you and Core Natives.

We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms on our Site and updating the "Last Updated" date. Your continued use of the Site or Services after such changes constitutes your acceptance of the new Terms.

  • "Client," "You," "Your" refers to the individual, company, or entity accessing or using our Site and Services.
  • "Service(s)" refers to the event planning, travel arrangement, MICE organization, and other related offerings provided by Core Natives.
  • "Site" refers to the Core Natives website, https://corenatives.com/en/, and all its content and features.
  • "Booking" refers to a confirmed reservation for any of our Services.
  • "Supplier" refers to third-party providers of travel or event components, such as airlines, hotels, transportation companies, venues, caterers, etc.

Core Natives provides comprehensive event planning and travel agency services, specializing in tailor-made experiences. Our Services include, but are not limited to, corporate event management, company outings, family gatherings, MICE (Meetings, Incentives, Conferences, Exhibitions) organization, outbound activities, team building programs, customized tour packages, hotel recommendations, and transportation services primarily within Indonesia.

Detailed descriptions of specific services are available on our Site or will be provided in specific proposals or agreements. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

To use our Services, you must be at least 18 years of age or the age of legal majority in your jurisdiction and possess the legal authority to enter into this agreement. If you are using the Services on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms.

Certain Services may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account. Core Natives cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site or Services in any way that violates any applicable national or international law or regulation.
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site or Services, or which, as determined by us, may harm Core Natives or users of the Site or Services or expose them to liability.
  • Use the Site or Services to transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
  • Impersonate or attempt to impersonate Core Natives, a Core Natives employee, another user, or any other person or entity.
  • Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

a. Booking Process

All Bookings are subject to availability and confirmation by Core Natives. To make a Booking, you may be required to provide certain information and agree to specific terms outlined in a proposal or booking confirmation. A Booking is considered confirmed once you have received a written confirmation from Core Natives and any required deposit or payment has been successfully processed.

b. Pricing and Payment

Prices for Services will be quoted in Indonesian Rupiah (IDR) or United States Dollars (USD) as specified in the proposal or on the Site. Quoted prices are subject to change without notice until a Booking is confirmed. We accept payments via:

  • Direct Bank Transfer to our designated Bank Mandiri corporate account (details will be provided upon booking confirmation).
  • PayPal, through which you can use your PayPal balance or major credit/debit cards processed by PayPal's secure gateway.
Full payment terms, including deposit requirements and final payment deadlines, will be specified in your booking confirmation or service agreement. Failure to make timely payments may result in cancellation of your Booking.

c. Taxes and Additional Fees

Unless otherwise stated, quoted prices typically include applicable local taxes. However, you are responsible for any additional fees, charges, or taxes that may be imposed by third-party Suppliers or government authorities, such as airport taxes, visa fees, resort fees, or local tourism levies, which are not included in our initial quote. We will endeavor to inform you of known additional charges.

a. Cancellation by Client

Cancellation policies vary depending on the specific Service booked and the terms of our Suppliers. Our specific cancellation policy applicable to your Booking will be detailed in your proposal or booking confirmation. Generally, cancellations made closer to the event or travel date may incur higher penalties or be non-refundable. All cancellation requests must be submitted in writing to Core Natives.

b. Cancellation or Changes by Core Natives or Suppliers

While we strive to deliver all Services as planned, Core Natives and its Suppliers reserve the right to modify or cancel Bookings due to unforeseen circumstances, operational requirements, or Force Majeure events (see Section 17). In such cases, we will notify you as soon as possible and offer alternative arrangements of comparable standard, if available, or a refund as per our policy or the Supplier's policy for the affected portion of the Services.

c. Refund Policy

Refunds, if applicable, will be processed according to the cancellation policy relevant to your Booking. Refunds will typically be made to the original form of payment. Processing times for refunds may vary. Please note that some components of a package (e.g., certain flight tickets, non-refundable deposits to Suppliers) may be non-refundable.

d. Changes to Booking by Client

Requests for changes to a confirmed Booking are subject to availability and may incur additional charges or administrative fees. We will make reasonable efforts to accommodate your change requests, but cannot guarantee all changes can be made.

It is your sole responsibility to ensure that you and all members of your party have valid passports, visas, health certificates, and any other travel documents required for entry into, and transit through, the countries included in your itinerary. Core Natives is not liable for any expenses, delays, or other issues arising from your failure to possess the correct documentation.

We strongly recommend that you purchase comprehensive travel insurance prior to your departure to cover unforeseen events such as trip cancellation, medical emergencies, baggage loss, and other travel-related risks. Core Natives does not provide travel insurance but can provide recommendations upon request.

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Core Natives, its licensors, or other providers of such material and are protected by Indonesian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as generally permitted or with our prior written consent.

11. User-Generated Content (If Applicable)

If our Site allows you to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions"), you are solely responsible for your User Contributions and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your User Contributions.

By posting User Contributions, you grant Core Natives a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Contributions in connection with the Site and Core Natives' (and its successors' and affiliates') business.

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CORE NATIVES DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WHILE WE STRIVE TO PROVIDE ACCURATE INFORMATION, WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON THE SITE OR PROVIDED AS PART OF OUR SERVICES. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CORE NATIVES, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, OR ANY SERVICES OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

OUR LIABILITY IN CONNECTION WITH ANY SERVICE BOOKED THROUGH US IS STRICTLY LIMITED TO THE TOTAL PRICE PAID BY YOU FOR THAT SERVICE, EXCEPT WHERE PROHIBITED BY LAW.

You agree to defend, indemnify, and hold harmless Core Natives, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site or Services, including, but not limited to, your User Contributions, any use of the Site's content, services, and products other than as expressly authorized in these Terms.

We may terminate or suspend your access to all or part of the Site or Services, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Site and Services will immediately cease. If you wish to terminate your account (if applicable), you may simply discontinue using the Services or contact us.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

These Terms and your use of the Site and Services shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Mataram, Lombok, Indonesia, before one arbitrator. The arbitration shall be administered by BANI (Badan Arbitrase Nasional Indonesia) pursuant to its applicable arbitration rules. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

Alternatively, for minor disputes, you agree to first attempt to resolve the dispute informally by contacting Core Natives. If a dispute is not resolved within thirty (30) days of submission, you or Core Natives may bring a formal proceeding.

Core Natives shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including, without limitation, acts of God, natural disasters (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo, rebellion, revolution, insurrection, or military or usurped power, or civil war, riot, commotion, strikes, go-slows, lock outs or disorder, acts or threats of terrorism, or PANDEMICS/EPIDEMICS, or any other circumstances or causes beyond our reasonable control.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

These Terms, together with our Privacy Policy and any other legal notices or terms published by us on the Site or in connection with our Services (such as specific booking confirmations or service agreements), shall constitute the entire agreement between you and Core Natives concerning the Site and Services. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

Core Natives reserves the right, in its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site or Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Services.

If you have any questions about these Terms of Service, please contact us:

Core Natives
Jl. Dr. Soedjono, Lingkar Permai Blok R 7, Tanjung Karang
Mataram, Nusa Tenggara Barat. 83115, Indonesia
Email: contact@corenatives.com
Phone: (+62370) 7857587